At Primingo, your privacy isn’t just a requirement it’s a priority. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, make a purchase, or contact our support team.

By accessing Primingo.com, you agree to the practices described below.

1. Who We Are

Primingo Pvt Ltd is a digital marketplace offering software subscriptions, editing tools, and account-based services. Our platform connects verified sellers with buyers around the world, and this policy applies to all data interactions on our site. Wanted to more learn About us ?

2. What Data We Collect

We only collect what we need to serve you:

3. Why We Collect It

We use your data for purposes like:

• Processing your orders and delivering digital products

• Sending confirmation emails, invoices, or refund notices

• Responding to support requests

• Preventing fraud and securing your account

• Improving website experience (using cookies/analytics)

We do not sell your data or use it for unsolicited marketing.

4. How We Collect Data

• Through forms (checkout, contact, login)

• Via cookies and browser storage

• When you contact us (email, WhatsApp, live chat)

• Through analytics tools (e.g., Google Analytics)

5. Our Legal Basis for Processing

Under data protection laws, we rely on the following legal bases:

• Contractual necessity – to fulfill your order

• Legitimate interests – for fraud prevention, analytics

• Consent – for cookies and optional features

• Legal obligation – to comply with tax, accounting, or law enforcement requests

6. Use of Cookies

Primingo uses cookies to:

• Remember your login or cart status

• Analyze site traffic and performance

• Provide secure transactions

You can manage or withdraw cookie consent at any time via our Cookie Preferences panel.

7. Data Sharing and Third Parties

We share data only with trusted providers:

• Payment processors (e.g., Stripe, Wise, crypto platforms)

• Cloud providers (for order and product delivery)

• Fraud prevention tools

• Legal authorities (only when required)

We ensure all partners follow strong data protection rules and do not resell your information.

8. Data Security

We protect your data using:

• SSL encryption

• Zero-trust infrastructure

• Role-based access controls

• Multi-factor authentication for internal systems

Only authorized staff may access customer data for support or fraud review purposes.

9. Data Retention

• Account and order data is stored for up to 5 years (for legal, warranty, and dispute reasons)

• Support messages are kept for up to Almost 12 months

• Analytics data may be stored anonymously for ongoing optimization

You can request deletion at any time, unless legal retention is required.

10. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you

• Correct or update inaccurate information

• Delete your data (“right to be forgotten”)

• Export your data (data portability)

• Object to certain uses or withdraw consent

To request any of these, contact us at contact@primingo.com.

11. International Transfers

If your data is processed outside your country (e.g., on international servers or platforms), we ensure that standard data protection safeguards are in place (e.g., EU Standard Contractual Clauses).

12. Children’s Privacy

Primingo does not knowingly collect data from users under the age of 13. If you believe we have collected data from a minor, please contact us immediately to remove it.

13. Privacy Tools & Consent Settings

We provide:

• A Cookie Consent Manager

• A Privacy Request Form

• Options in your Account Dashboard to download/delete data (coming soon)

You control your preferences we only retain what’s necessary.

14. Changes to This Policy

We may update this policy to reflect:

• New laws or regulations

• New features or services

• Changes in third-party data handling

We’ll post any changes here and notify users via email or dashboard when updates affect your rights.

15. Contact Us

Questions, concerns, or complaints?
Email us at: contact@primingo.com
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