Privacy Policy
Last updated: 14 July 2026
This Privacy Policy explains how Activate Solutions LTD, trading as Primingo, collects, uses, shares, stores, and protects personal data when you visit Primingo.com, create an account, place an order, join our affiliate programme, or contact us.
Privacy summary
- Data controller: Activate Solutions LTD, trading as Primingo, company number 16650412.
- What we collect: Account and contact details, order and delivery records, limited payment information, support communications, technical data, and cookie or analytics data where permitted.
- Why we use it: To operate accounts, process and deliver orders, provide support, manage refunds and store credit, prevent fraud, comply with law, and improve the website.
- Do we sell personal data? No. Primingo does not sell or rent personal data.
- Do we store full card details? Primingo does not intend to receive or store your full card number or card security code. Card details are handled by the payment processor.
- Privacy contact: [email protected].
This is a privacy notice, not a request for blanket consent. Where consent is required - for example, for non-essential cookies or certain marketing - Primingo will request it separately.
1. Who is responsible for your data?
Activate Solutions LTD, trading as Primingo, is the controller of personal data processed through Primingo.com unless this Policy states otherwise.
Company name: Activate Solutions LTD
Company number: 16650412
Business address: 20 Stockport Road, Ashton-under-Lyne, United Kingdom
Email: [email protected]
Website: https://primingo.com/
Primingo provides digital products and subscription-access services, including streaming, software, AI, creative, education, VPN, and other account-based digital products. This Policy applies to Primingo's website, customer accounts, checkout, store-credit system, order delivery, affiliate programme, and customer-support channels.
2. Personal data we collect
The data collected depends on how you use Primingo.
| Data category | Examples |
|---|---|
| Identity and contact data | Name, username, email address, telephone number, billing address, country, and preferred contact method |
| Account data | Account identifier, password hash, account status, saved preferences, and login or account-security records |
| Order and transaction data | Order number, purchased product, plan, price, currency, date, delivery status, refunds, chargebacks, warranty or replacement claims, and store-credit balance and transactions |
| Fulfilment data | Product configuration, delivery method, invitation or recharge email, access details supplied for fulfilment, and delivery, replacement, or warranty records |
| Payment data | Payment method, payment status, processor transaction ID, card brand and last four digits where supplied by the processor, billing details, and cryptocurrency transaction information where relevant |
| Communications | Emails, contact-form messages, live-chat messages, WhatsApp messages, support tickets, screenshots, screen recordings, and other evidence you choose to provide |
| Technical and usage data | IP address, browser, device type, operating system, approximate location derived from IP, referring page, pages viewed, timestamps, session identifiers, and security logs |
| Cookie and consent data | Cookie identifiers, consent choices, language or cart preferences, and analytics information where consent is required and obtained |
| Marketing and affiliate data | Marketing preferences, referral source, affiliate identifier, referral activity, commission records, and payout details if you join the affiliate programme |
| Fraud and compliance data | Risk signals, suspected misuse, payment disputes, blocked activity, and records needed to investigate fraud, abuse, or legal claims |
Primingo does not ask customers to provide special-category data, such as health, biometric, religious, or political information. Please do not include this information, personal-account passwords, recovery codes, full payment-card details, or cryptocurrency seed phrases in support messages.
3. How we collect personal data
We collect personal data:
- Directly from you when you register, place an order, contact support, request a refund, submit evidence, save preferences, join the affiliate programme, or communicate through email, live chat, WhatsApp, or a contact form.
- Automatically when you use the website, through essential cookies, server logs, fraud-prevention tools, and - only where required consent has been obtained - analytics or similar non-essential technologies.
- From service providers when a payment processor confirms a transaction, a delivery partner completes an order, a communications provider delivers a message, or a fraud or security provider supplies a risk signal.
- From referral or affiliate partners when you visit through a tracked referral link or make an eligible referred purchase.
If information is required to create an account, process payment, deliver an order, or investigate a claim, failure to provide it may prevent Primingo from completing that request.
4. Why we use personal data and our lawful bases
Where UK data-protection law applies, Primingo relies on the following lawful bases:
| Purpose | Data normally used | Lawful basis |
|---|---|---|
| Create and manage your account | Identity, contact, and account data | Performance of a contract or steps requested before a contract |
| Process payment and deliver an order | Contact, order, fulfilment, and limited payment data | Performance of a contract |
| Provide support, refunds, replacements, warranties, and store credit | Contact, order, communication, and transaction data | Performance of a contract; legitimate interests in resolving customer issues |
| Prevent fraud, abuse, account attacks, chargebacks, and policy violations | Account, payment, technical, security, and compliance data | Legitimate interests in protecting customers and the business; legal obligation where applicable |
| Maintain tax, accounting, and legal records | Identity, order, payment, refund, and transaction data | Legal obligation |
| Operate and secure the website | Technical, account, cookie, and security data | Legitimate interests in operating and protecting the service; consent where required for non-essential storage or access technologies |
| Measure website performance and understand usage | Consent, cookie, technical, and analytics data | Consent where required |
| Send marketing communications | Contact and marketing-preference data | Consent or another lawful marketing basis permitted by applicable law, including the UK soft opt-in where its conditions are met |
| Administer the affiliate programme | Identity, contact, referral, commission, and payout data | Performance of a contract; legal obligation for financial records |
| Establish, exercise, or defend legal claims | Relevant account, order, payment, support, and compliance data | Legitimate interests; legal obligation where applicable |
Where Primingo relies on legitimate interests, we consider whether the processing is necessary, proportionate, and reasonably expected, and whether your rights override those interests.
5. Payments and saved payment methods
Card payments are processed by Stripe. Cryptocurrency payments may be processed by the cryptocurrency payment provider identified at checkout, including NOWPayments where offered. These providers may process personal data as independent controllers or service providers under their own privacy notices.
Your full card number and card security code are submitted through the payment provider's payment interface and are not intended to be stored on Primingo's systems. Primingo may receive limited payment information such as payment status, transaction ID, card brand, last four digits, billing details, risk outcome, and refund or dispute status.
If a saved-payment feature is offered and you choose to use it, the payment processor stores the payment method. Primingo may retain a token or reference that allows the processor to recognise the saved method, together with limited descriptive details such as the card brand and last four digits. Primingo does not use this token to reveal your full card details.
Never send full card details, online-banking credentials, wallet recovery phrases, or cryptocurrency private keys through email, WhatsApp, live chat, or a support form.
6. Cookies and similar technologies
Primingo may use:
- Strictly necessary cookies for login, account security, checkout, cart functions, fraud prevention, load balancing, and other services you request. These do not normally require consent.
- Preference cookies to remember settings such as language or interface choices.
- Analytics cookies to understand website usage and performance.
- Marketing or attribution cookies to measure referrals or campaigns where these are used.
Where applicable law requires consent, Primingo will not set non-essential analytics or marketing cookies before valid consent is obtained. When non-essential cookies are active, the website must provide a working Cookie Settings control that allows you to accept, reject, or later change your choices as easily as you gave them.
Cookie names, providers, purposes, and expiry periods should be listed in a separate Cookie Policy or the live cookie-settings panel. Browser controls can also block or delete cookies, although disabling essential cookies may affect account, cart, or checkout functions.
7. Marketing communications
Primingo may send service messages needed for an account or order, including payment confirmations, delivery messages, security alerts, refund updates, and support replies. These are not promotional messages.
Primingo sends promotional email, WhatsApp, or similar electronic marketing only where a lawful basis permits it. You can unsubscribe using the link or instruction in the message, change available account preferences, or contact [email protected]. Opting out of marketing does not stop necessary account, order, support, or legal communications.
Primingo may retain a minimal suppression record after an opt-out so that the preference continues to be respected.
8. Who receives personal data?
Primingo shares personal data only when reasonably necessary for the purposes described in this Policy. Recipients may include:
| Recipient category | Purpose and data involved |
|---|---|
| Payment providers, including Stripe and the cryptocurrency provider shown at checkout | Payment authorisation, fraud checks, refunds, disputes, and transaction records |
| Digital fulfilment and delivery partners | The minimum data needed to deliver the selected product, such as an email address for an invitation or recharge, order reference, plan, or delivery status |
| Hosting, cloud, database, CDN, email, backup, and security providers | Website operation, order processing, communications, storage, availability, and security |
| Primingo live-chat and support infrastructure | Customer messages, account or order reference, support evidence, and contact details needed to resolve the request |
| WhatsApp/Meta, when you choose WhatsApp | Delivery of your messages under Meta's applicable privacy terms |
| Google Analytics or another analytics provider, if enabled | Consented website-usage and performance measurement |
| Accountants, lawyers, insurers, auditors, and other professional advisers | Compliance, financial reporting, risk management, disputes, and legal claims |
| Banks, card networks, fraud-prevention services, and law-enforcement or regulatory authorities | Payment processing, fraud prevention, legal compliance, and protection of rights |
| A buyer, investor, or successor in a genuine corporate transaction | Due diligence or transfer of the business, subject to confidentiality and applicable law |
Some third parties, particularly payment and communications providers, decide independently how they process data for their own compliance and security purposes. Their privacy notices also apply to that processing.
Primingo does not sell or rent personal data. Primingo does not permit service providers acting only on our instructions to use personal data for their own unrelated marketing.
If Primingo introduces independent third-party sellers or materially changes its marketplace model, this Policy and the checkout disclosure must be updated before sellers receive customer data.
9. International data transfers
Primingo serves customers internationally and uses service providers that may process data outside the United Kingdom or your country.
For restricted transfers from the United Kingdom, Primingo uses an applicable lawful mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another legally recognised safeguard. Where EU or EEA data-transfer rules apply, an adequacy decision, Standard Contractual Clauses, or another permitted mechanism may be used.
You may contact us for more information about the safeguard relevant to your data, subject to any lawful confidentiality limits.
10. How we protect personal data
Primingo uses reasonable technical and organisational measures designed to protect personal data. Depending on the system and risk, these may include encrypted transmission, access restrictions, authentication controls, logging, backups, updates, supplier controls, and staff access limited to legitimate business needs.
No website, payment method, transmission, or storage system can be guaranteed to be completely secure. Customers should use a unique password for Primingo, protect their email account, avoid sharing access credentials, and contact Primingo if they suspect unauthorised account activity.
11. How long we keep personal data
Primingo keeps personal data only for as long as needed for the purpose for which it was collected, including contractual, accounting, fraud-prevention, dispute, and legal requirements.
| Record | Normal retention approach |
|---|---|
| Orders, invoices, payments, refunds, chargebacks, and store-credit transactions | Normally six years from the end of the relevant company financial year, and longer if required for an audit, tax enquiry, dispute, or legal claim |
| Account profile | While the account is active, then deleted or anonymised when no longer needed, subject to transaction, security, and legal records that must be retained |
| Delivery and access-related records | For the shortest period reasonably necessary to deliver and support the product, complete the applicable warranty, and handle any dispute or security issue |
| Support messages and submitted evidence | Normally up to 12 months after the support case closes, unless linked to an active order, fraud review, payment dispute, complaint, or legal claim |
| Security and technical logs | Normally up to 12 months, unless a longer period is reasonably necessary to investigate an incident, abuse, or legal claim |
| Marketing records | Until you opt out or the data is no longer needed; a minimal suppression record may be retained to honour the opt-out |
| Cookie-consent records | For as long as reasonably necessary to demonstrate and respect your consent choice |
| Affiliate and commission records | For the programme relationship and applicable accounting or legal-retention period |
When a retention period ends, data is deleted, anonymised, or securely restricted unless continued retention is lawfully required. A deletion request does not override records Primingo must keep by law or genuinely needs for fraud prevention, disputes, or legal claims.
12. Your privacy rights
Depending on your location and the applicable law, you may have the right to:
- request access to your personal data;
- ask us to correct incomplete or inaccurate data;
- request deletion of data in eligible circumstances;
- ask us to restrict certain processing;
- object to processing based on legitimate interests or to direct marketing;
- receive eligible data in a portable format;
- withdraw consent at any time, without affecting processing carried out before withdrawal;
- ask for information about relevant international-transfer safeguards;
- request human review where an applicable right concerning automated decisions exists; and
- complain to a data-protection regulator.
To make a privacy request, email [email protected] with the subject line Privacy Request. Describe the request and identify the email address connected to your account or order. Primingo may request limited additional information to confirm identity and protect the account. Do not send passwords, full card details, or cryptocurrency credentials.
These rights are not absolute. Primingo may retain or withhold information where a lawful exemption applies. Where UK law applies, we normally respond within one month, although the law may allow an extension for a complex request. We will explain any lawful extension or refusal.
UK users may complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/. We ask that you contact Primingo first so we have an opportunity to resolve the concern, but this does not limit your right to approach the ICO.
13. Fraud screening and automated tools
Primingo and its payment providers may use automated risk signals to detect suspicious payments, account attacks, abuse, or policy violations. These signals may result in an order being delayed, declined by a payment provider, or referred for review.
Primingo does not intend to make a decision that produces legal or similarly significant effects about you solely through its own automated processing without safeguards required by applicable law. If you believe an automated risk result affected an order unfairly, contact support and request a review.
14. Children's privacy
Primingo's purchasing services are intended for people aged 18 or over. We do not knowingly collect personal data from children for the purpose of selling digital products. If you are a parent or guardian and believe a child has provided personal data to Primingo, contact [email protected] so we can investigate and take appropriate action.
15. Third-party products, platforms, and links
Primingo provides access to third-party digital products and may link to external websites or applications. Those third parties have their own terms, privacy practices, and security controls. This Policy covers Primingo's processing of personal data; it does not replace a third party's privacy notice for data that the third party independently collects.
Customers should review the privacy terms and account-sharing or usage rules of the relevant third-party service before using a purchased product.
16. Changes to this Privacy Policy
Primingo may update this Policy when laws, providers, technology, products, or data practices change. The revised version will be posted on this page with a new โLast updatedโ date. If a change materially affects your rights or how personal data is used, Primingo will provide an additional notice where reasonably required, such as by email, account notification, or a website notice.
17. Contact Primingo about privacy
For privacy questions, rights requests, or complaints:
Activate Solutions LTD, trading as Primingo
Company number: 16650412
Address: 20 Stockport Road, Ashton-under-Lyne, United Kingdom
Email: [email protected]
Contact form: https://primingo.com/contact/
For security, use email or the contact form for privacy-rights requests rather than sending identity documents or sensitive information through WhatsApp.
Privacy FAQs
Does Primingo sell personal data?
No. Primingo does not sell or rent personal data. Data is shared only for purposes such as payment, order fulfilment, support, security, legal compliance, or consented analytics as described in this Policy.
Does Primingo store full card details?
Primingo does not intend to receive or store your full card number or card security code. Card information is handled by the payment processor. Primingo may receive limited details such as the card brand, last four digits, payment status, and transaction ID.
Can I ask Primingo to delete my account and data?
You can request deletion by emailing [email protected] with the subject โPrivacy Request.โ Some transaction, tax, fraud-prevention, or dispute records may need to be retained where the law or a legitimate legal need requires it.
How long does Primingo keep order information?
Order and accounting records are normally retained for six years from the end of the relevant company financial year. Other data has shorter or purpose-based retention periods shown in the retention section above.
Does Primingo share my email to deliver a digital product?
For an invitation, recharge, seat, or similar product, Primingo may provide the minimum necessary information - such as the required email address - to the relevant fulfilment partner. This should occur only where needed to deliver the product selected by the customer.
How can I change cookie consent?
When non-essential cookies are in use, Primingo must provide a working Cookie Settings control that lets you change your choices. You can also use browser settings to block or delete cookies, although essential website functions may be affected.