At Primingo, we’re committed to providing our customers with high-quality digital products and excellent service. However, we understand that sometimes things don’t go as expected. That’s why we’ve created a transparent and easy-to-follow Refund Policy to ensure you have a positive shopping experience with us.

Refund Window (7 Days)

We offer a 7-day refund window from the date of purchase. If you’re not completely satisfied with your product, you can request a refund or a replacement within this period.

Conditions for Refunds

  • Defective Products: If the product you received is defective, we will either replace the product or issue a refund based on your preference.

  • Unsatisfactory Experience: If you are not satisfied with the digital product, we are happy to replace the account with another service that meets your needs.

  • Used Products: Please note, products that have been used or accessed are not eligible for a refund. We encourage you to test your product right away to ensure it meets your expectations.

How to Request a Refund

If you wish to request a refund, simply contact us via email or WhatsApp within 7 days of purchase. Please provide the following information:

  • Your order number.

  • A brief explanation of the issue.

  • Proof of the issue (e.g., a screenshot or other supporting documentation, especially if the product is defective).

Response Time

Once we receive your refund request, we will respond within 30 hours. Our team will evaluate the situation and either offer a replacement, partial refund, or full refund depending on the circumstances.

Product Replacement and Exchanges

In case you are not satisfied with your purchase, we offer product replacements or exchanges for other services that meet your needs. Please note that this is subject to availability and will be processed as per your request.

Non-Refundable Situations

While we aim to ensure customer satisfaction, there are a few exceptions to our refund policy:

  • Payment Gateway Issues: We are not responsible for any payment issues arising from third-party payment gateways.

  • Used Products: Once a product has been used or accessed, it cannot be refunded.

  • Digital Products: Since digital products are immediately available after purchase, refunds are only considered for defective products or dissatisfaction with the service.

Processing Refunds

If your refund is approved, it will be processed back to your wallet. Please note that refunds are typically processed within 5-7 business days, but this may vary depending on your payment method.

Partial Refunds

In certain situations, we may offer partial refunds for digital products. This might occur if the product was partially used, or if a partial service was rendered. Please reach out to us for any further details on partial refunds.

Contact Us

If you need any assistance or have questions about our refund policy, feel free to contact us through:

  • Email

  • WhatsApp

We are committed to ensuring your experience with us is seamless and satisfactory. Thank you for choosing Primingo !