Primingo Protection & After‑Sales Policy
Your Purchase. Our Guarantee.
At Primingo, we don’t just stop at delivery we stand behind every order with our 5‑Day Shield warranty and dedicated after‑sales support. Whether you buy a streaming account, editing tool, educational platform, or any premium subscription, you’re protected with a clear process, rapid help, and flexible solutions.
Primingo 5‑Day Shield – Standard Warranty
Every eligible account or subscription-based product on Primingo includes our 5-Day Shield a warranty that begins the moment your order is delivered.
✅ What’s Covered
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❌ Non-delivery or invalid/incorrect login details
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⚠️ Product not as described (e.g., missing full access, email/password unchangeable)
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🔐 Account recovery by seller or original owner within 5 days
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⛔ Account bans or restrictions caused by seller’s mismanagement or prior misuse
If any of these occur, you’re entitled to a full refund or free replacement.
🚫 What’s Not Covered
Your warranty will not apply if:
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You alter login credentials, resell the account, or modify the product setup
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You are banned due to misuse, cheating, or policy violations
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You lose access due to forgetting passwords or linked emails
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The product is subscription-only with one-time use codes and already activated (e.g., Turnitin, Grammarly)
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The claim is made after the 5-day window
💡 Just like other top marketplaces, we void warranty if the product is misused or altered by the buyer.
📝 How to File a Warranty Claim
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Contact us via Live Chat, WhatsApp, or Email
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Submit a warranty claim within 5 days of delivery
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Provide basic evidence (screenshots, error message, login issues, etc.)
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We’ll freeze the seller’s payment and investigate within 12–24 hours
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Upon approval, choose between:
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🔁 Free Replacement
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💸 Full Refund
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Most cases are resolved within 2–3 business days.
🔁 Optional Shield Extensions
Upgrade your protection with extended warranty options for long-term subscriptions or high-value products.
| Shield Plan | Duration | Coverage Type | Eligible Products |
|---|---|---|---|
| 🛡️ Standard Shield | 5 Days | Included Free | All accounts & subscriptions |
| 🔄 Extended Shield | 30 Days For 7% | Paid Add‑on | All accounts & subscription tools |
| 🧷 Premium Shield | 90 Days For 10% | Paid Add‑on | Long-term or recurring products |
Extended Shields allow multiple replacements during the period and apply to both accounts and subscriptions not just accounts like competitors offer.
After‑Sales Support – We’re Still Here
Our support doesn’t end at delivery or day five. We offer continuous after-sales assistance to ensure your experience stays smooth:
🧩 What We Help With
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Troubleshooting login or activation issues
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Product usage instructions (e.g., how to enable 2FA, reset email/password)
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Access issues beyond warranty (if product is still under validity)
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Helping you understand your rights based on usage or product behavior
Example: If your 12-month product stops working in month 8, and no replacement is available, we may issue a partial refund.
🛎 Support Channels
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💬 Live Chat (fastest response)
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📱 WhatsApp
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📧 Email Support
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🎫 Ticket System (coming soon)
Support is available 24/7, and we aim to respond within a few hours, even post-warranty.
🔍 Why Primingo Protection Beats the Competition
| Feature | Primingo | Other Sellers |
|---|---|---|
| Warranty Included on All Products | ✅ Accounts & Subscriptions | ❌ Usually accounts only |
| Payment Safety + Warranty Combo | ✅ Gateway security first, then shield kicks in | ✅ Escrow, limited warranty |
| Full Refund or Replacement | ✅ Buyer’s Choice | ❌ Often seller’s discretion |
| Fast Support Turnaround | ✅ 12–24 Hours | ❌ Up to 7 Days |
| Extended Coverage (30–90 Days) | ✅ Available for all product types | ❌ Limited to accounts |
| Transparent Terms & Easy Claims | ✅ No Hidden Clauses, Simple Process | ❌ Complex or vague clauses |
💬 FAQs
[saswp_tiny_multiple_faq headline-0=”h3″ question-0=”What is the 5‑Day Shield?” answer-0=”It’s our standard warranty. If something goes wrong with your account or subscription within 5 days of delivery, we’ll fix it—either by replacing it or giving you a refund.” image-0=”” headline-1=”h3″ question-1=”What kind of problems are covered?” answer-1=”Things like wrong login details, accounts not matching the description, seller reclaiming access, or bans caused by the seller.” image-1=”” headline-2=”h3″ question-2=”What’s not covered under warranty?” answer-2=”If you change login info, break the platform’s rules, resell the account, or just forget your password that’s on you. We can’t help in those cases.” image-2=”” headline-3=”h3″ question-3=”How do I ask for a replacement or refund?” answer-3=”Just message us on live chat, WhatsApp, or email. Tell us what happened and share a quick screenshot or screen recording. We’ll handle it within 12–24 hours.” image-3=”” headline-4=”h3″ question-4=”Can I get help after 5 days?” answer-4=”Yes! Our support is always available. Even if the warranty’s expired, we’ll still try to help as long as the product is still active.” image-4=”” headline-5=”h3″ question-5=”How many times can I ask for a replacement?” answer-5=”With the free 5-day shield, one time. If you get an extended warranty (30 or 90 days), you can request replacements as many times as needed within that period.” image-5=”” headline-6=”h3″ question-6=”Can I return the product if I just change my mind?” answer-6=”No. All digital products are final once delivered. We only offer refunds if something doesn’t work or isn’t as promised.” image-6=”” headline-7=”h3″ question-7=”How fast will I get my refund?” answer-7=”Usually in 2–3 business days, straight back to your original payment method.” image-7=”” headline-8=”h3″ question-8=”What should I do after receiving an account?” answer-8=”Change the password right away, set your own email if allowed, and turn on two-factor authentication. That keeps your account safe.” image-8=”” headline-9=”h3″ question-9=”Can I get longer warranty protection?” answer-9=”Yes. You can upgrade to a 30‑day or 90‑day warranty plan during checkout or from your dashboard. It’s great if you want extra peace of mind.” image-9=”” count=”10″ html=”true”]
🔐 Your Protection, Our Commitment
At Primingo, our protection promise goes beyond just a transaction. With payment security, a clear 5‑Day Shield, and ongoing after-sales care, you can shop confidently and securely every time.