Delivery Policy

1. Digital Delivery Only

Primingo provides digital products and subscription access only. We do not ship physical products, parcels, courier packages, or postal items.

Digital delivery may include account access, subscription access, profile access, seat access, activation instructions, recharge or upgrade support, licence details, setup instructions, or other product-specific access methods.

2. Delivery Time Is Shown on Each Product Card

Every Primingo product has its own delivery time shown on the product card or product page. Customers should check the delivery time before placing an order.

Delivery time may vary because some products are ready for faster delivery, while others may require manual checking, account preparation, stock verification, testing, setup, activation, invite processing, recharge processing, or support guidance.

The delivery time shown on the product card or product page is the main delivery reference for that product.

3. When Delivery Time Starts

Delivery time starts after payment is successfully confirmed.

If payment is pending, failed, incomplete, under review, or requires additional verification, delivery time starts only after the payment is confirmed and the order becomes eligible for processing.

4. Where You Will Receive Your Product

Depending on the product and delivery method, your order may be delivered through one or more of the following channels:

• Primingo product/order section
• Email used during checkout
• Live chat or support chat
• Support communication after checkout

Customers should check their Primingo account/order section, email inbox, spam folder, promotions folder, and live chat messages after placing an order.

5. Product-Specific Delivery Methods

Different products may use different delivery methods. The exact delivery method depends on the product page, selected plan, stock availability, and access type.

• Account login details
• Shared access details
• Private account details
• Profile access
• Seat or team invite
• Recharge or upgrade support
• Activation instructions
• Licence or key details where available
• Manual setup instructions
• Support-assisted delivery

6. Automated and Manual Delivery

Some products may be delivered quickly when stock is ready and automated delivery is available. Other products may require manual delivery.

Manual delivery may be needed when the product requires account checking, stock confirmation, access testing, setup instructions, invite processing, recharge processing, or support handling.

Primingo does not promise instant delivery for every product. Customers should always follow the delivery time shown on the product card or product page.

7. If Delivery Takes Longer Than Expected

If Primingo goes over the delivery time shown on the product card and the product has not yet been delivered, Primingo will update the customer through email, live chat, or support communication.

The update may include:

• Current order status
• Reason for delay where available
• New estimated delivery update
• Request for additional information if needed
• Alternative delivery option if available
• Replacement option if available
• Website credit or refund guidance according to policy

8. Reasons Delivery May Be Delayed

Delivery may be delayed for different product, payment, stock, or support-related reasons.

• Product stock is being checked
• Manual setup is required
• Payment is pending or under review
• Customer email or order information is incorrect
• Product access needs testing before delivery
• Supplier or platform-side delay
• Recharge or invite process needs more time
• Security or fraud prevention review
• High order volume
• Technical issue affecting email, dashboard, or chat delivery
• Product temporarily becomes unavailable after purchase

If a delay occurs, Primingo support will provide an update through email or chat.

9. If Product Stock Is Not Available

If the purchased product becomes unavailable or cannot be delivered within a reasonable time, Primingo support may offer one or more options depending on the product type, order status, and policy.

• Wait for restock
• Alternative product or plan where available
• Replacement access
• Website credit
• Refund guidance according to the refund policy

The available solution depends on the product, payment status, delivery status, and Primingo’s refund, warranty, and replacement policies.

10. Customer Responsibility

Customers must provide correct contact and order information during checkout.

Customers are responsible for checking:

• Correct email address
• Primingo account/order section
• Email inbox
• Spam or junk folder
• Promotions folder
• Live chat messages
• Support replies

If the customer provides the wrong email address, cannot access their email, ignores support messages, or does not follow delivery instructions, delivery may be delayed.

11. After Receiving Access

After receiving your product, read the instructions carefully before using it.

For account-based or subscription-based products, do not change the password, recovery email, billing details, security settings, account region, or account ownership settings unless the product page or Primingo support clearly says it is allowed.

Changing account details without permission may cause access problems and may affect warranty, replacement, or support eligibility.

12. If Delivered Access Does Not Work

If the delivered product or access details do not work, contact Primingo support as soon as possible.

Please provide:

• Order number
• Email used during checkout
• Product name
• Screenshot or screen recording of the issue
• Short explanation of what happened
• Device or app details if relevant

Primingo support will review the issue and may provide troubleshooting, replacement access, website credit, or another solution depending on the product terms, warranty policy, refund policy, and issue cause.

13. Delivery Confirmation

A product may be considered delivered when Primingo provides the access details, setup instructions, activation information, invite, recharge confirmation, licence details, or other product-specific delivery information through the product/order section, email, live chat, or support communication.

Customers should review the delivery details and contact support quickly if anything is missing or unclear.

14. Email and Chat Updates

Primingo may contact customers through email or live chat for delivery updates, order questions, access instructions, verification, or support.

Customers should keep communication open after placing an order, especially for manual delivery products.

If Primingo goes over the stated delivery time, the customer will be updated through email or chat.

15. No Physical Shipping

Primingo does not ship physical products. No tracking number, courier service, or postal delivery applies to Primingo digital orders.

All delivery is digital.

16. Related Policies

Delivery issues may also be affected by other Primingo policies and product-specific terms.

• Warranty and Replacement Policy
• Refund Policy
• Terms and Conditions
• Contact Support

Customers should read the product page and related policies before checkout.

17. Contact Support

If you have not received your product within the delivery time shown on the product card, contact Primingo support with your order details.

• Live chat on the Primingo website
• Email support
• WhatsApp where available
• Telegram where available

Email: [email protected]

Primingo will review the order and provide an update as soon as possible.