Warranty & Replacement Policy

1. What This Warranty Policy Covers

This Warranty & Replacement Policy applies after a digital product has been delivered. It explains how Primingo reviews eligible access issues, replacement requests, and warranty-related support cases.

This policy may apply to products such as:

• Digital subscriptions
• Account access
• Shared access
• Private accounts
• Profile access
• Seat or team access
• Activation instructions
• Recharge or upgrade products
• License or key products where applicable
• AI tool credits or usage-based products
• VPN accounts and subscriptions
• Streaming subscriptions
• Software subscriptions
• Learning subscriptions
• Gaming or digital accounts where available

This policy should be read together with our Delivery Policy, Refund Policy, and Terms and Conditions.

2. Product Card Is the Source of Truth

Every product on Primingo may have a different warranty duration, access method, replacement rule, delivery method, usage limit, and support condition. Customers should always read the product card and product page before buying.

The warranty duration shown on the product card or product page is the main warranty reference for that product.

Examples of product-specific warranty rules may include:

• Some 1-month products may include 25-day warranty support where shown.
• Some longer-duration products may include full-duration warranty where clearly stated.
• Some products may have a shorter or custom warranty period such as 7 days, 14 days, 15 days, 30 days, or another stated period.
• Some one-time codes or redeemable products may only qualify for review if invalid before use.

3. When Warranty Starts

Warranty starts when Primingo delivers the product access, login details, activation instructions, license details, recharge confirmation, invite, or other product-specific access information.

Warranty does not start from the time of payment if the product has not yet been delivered. If delivery is delayed, warranty starts only after the product is delivered.

4. Warranty Duration

Warranty duration depends on the product, plan duration, access type, and product-card terms. Primingo does not use one universal warranty period for every product.

• Standard 1-month products: may include 25-day warranty support where shown on the product card.
• Multi-month products: warranty may vary by product card and selected plan.
• Selected longer-duration products: may include full-duration warranty during the purchased plan period where clearly stated.
• Special products: may have custom warranty periods shown on the product card.
• One-time codes or redeemable products: are usually limited to review if invalid before use.

Customers should always check the product page for the exact warranty duration before checkout.

5. What Warranty Covers

Covered issues may be eligible for troubleshooting, replacement, alternative access, Store Credit, or another solution depending on the product type, issue cause, warranty terms, and stock availability.

Warranty may cover eligible cases such as:

• Delivered access does not work.
• Login details are incorrect.
• Access stops working during the warranty period.
• Account or subscription becomes unusable due to an issue not caused by the customer.
• Product is missing a feature clearly promised on the product page.
• Wrong plan or wrong duration was delivered.
• Activation or setup instructions fail due to a product-side issue.
• Invite, recharge, profile, or seat access fails due to a product-side issue.

6. What Warranty Does Not Cover

Warranty does not usually cover issues caused by customer misuse, unsupported expectations, unauthorized changes, or actions that violate product rules.

Warranty may not cover cases where:

• Customer changed password without permission.
• Customer changed email, recovery email, billing details, security settings, region, or account ownership settings without permission.
• Customer shared, resold, redistributed, or transferred access without permission.
• Customer ignored setup instructions or product rules.
• Customer violated platform rules or third-party service terms.
• Customer used the product for spam, fraud, abuse, scraping, cheating, botting, illegal activity, or policy violations.
• Customer used too many devices, users, IPs, regions, or sessions where it caused access risk.
• Customer lost access because of their own device, internet, app, browser, local setup, or unsupported environment.
• Customer expected features, regions, speeds, credits, limits, or benefits not promised on the product page.
• Customer requests warranty support after the warranty period has expired, unless the product card clearly provides longer coverage.
• Customer successfully redeemed or used a one-time code, license key, or single-use product.
• Customer provided the wrong email address or contact details and missed delivery or support messages.

If you need a specific feature, region, device limit, account control, password access, email access, or usage limit, ask Primingo support before buying if it is not clearly listed on the product page.

7. Replacement Support

If an eligible issue is confirmed during the warranty period, Primingo may provide replacement access when stock is available.

Replacement is usually the first solution for valid warranty issues. Replacement support may include the same product, same plan, equivalent access, alternative access, or another suitable solution depending on stock and product terms.

Replacement may require support instructions. Customers should follow the replacement instructions carefully to avoid further access issues.

8. If Replacement Stock Is Not Available

If replacement stock is not available, Primingo may offer another fair solution depending on the product type, issue cause, usage, remaining time, and policy terms.

Possible solutions may include:

• Alternative access
• Alternative product or plan where available
• Wait for restock
• Primingo Store Credit
• Refund review according to the Refund Policy

Refund decisions are handled under the Refund Policy. Warranty support mainly focuses on troubleshooting, replacement, alternative access, and fair support solutions.

9. Time-Based Products

Some Primingo products are time-based, such as 30-day, 3-month, 6-month, or 12-month access plans.

If an eligible issue happens during the warranty period, Primingo may replace access for the remaining duration, provide equivalent access, offer Store Credit, or provide another suitable solution according to the product-card terms.

If replacement is not available, unused time may be considered for Store Credit or refund review under the Refund Policy.

10. Usage-Credit Products

Some products are based on credits, tokens, generations, minutes, seats, messages, or other usage limits.

If an eligible issue occurs with a usage-credit product, Primingo may review used and unused credits if they can be clearly measured.

Possible outcomes may include:

• Replacement access
• Restored access where possible
• Alternative access
• Store Credit based on unused measurable value
• Refund review under the Refund Policy

If usage cannot be measured clearly, the product-card terms and support review will guide the outcome.

11. One-Time Codes, License Keys, and Redeemable Products

One-time activation codes, license keys, redeemable products, and single-use digital products are usually final once redeemed or successfully used.

If a code, license, or redeemable product is invalid before use, the customer should contact Primingo support with evidence for review.

If the issue is verified and eligible, Primingo may provide correction, replacement, Store Credit, or refund review depending on the product terms and Refund Policy.

12. Customer Responsibilities During Warranty

Customers must follow product instructions and usage rules to keep warranty eligibility.

Customers should:

• Read setup instructions carefully before using the product.
• Do not change account details unless the product page or Primingo support clearly allows it.
• Do not share, resell, redistribute, or transfer access without permission.
• Use only allowed devices, users, profiles, regions, or sessions based on product terms.
• Contact support quickly if an issue appears.
• Provide screenshots, screen recordings, or error details when requested.
• Avoid repeated wrong login attempts after an issue appears.
• Do not contact third-party platform support using delivered account details unless Primingo tells you to do so.
• Do not violate platform rules or local laws.

13. How to File a Warranty Claim

To file a warranty claim, contact Primingo support using one of the available support channels.

• Live chat on the Primingo website
• WhatsApp where available
• Telegram where available
• Email: [email protected]

Please include:

• Order number
• Email used during checkout
• Product name
• Plan or duration
• Screenshot or screen recording of the issue
• Exact error message where available
• Device, app, browser, or platform details if relevant
• Short explanation of what happened

14. Warranty Claim Review Time

Primingo usually reviews warranty claims within 12–24 business hours after receiving the required information and evidence.

Complex cases, stock checks, platform-side issues, payment reviews, access testing, or technical investigations may take longer. If more time is needed, Primingo will update the customer through email, live chat, or support communication.

15. After Warranty Expires

After the warranty period expires, Primingo may still try to help, but replacement, refund, Store Credit, or extended support is not guaranteed unless the product card or special product terms clearly provide longer coverage.

If the product card says full-duration warranty, Primingo will follow the warranty period shown on that product card.

16. Warranty Void Cases

Warranty may be voided if the issue is caused by misuse, unauthorized changes, rule violations, or failure to follow product instructions.

Warranty may be voided when:

• Customer changes login, email, recovery, billing, or security details without permission.
• Customer shares, resells, redistributes, or transfers access.
• Customer uses the product for prohibited activity.
• Customer violates platform rules or local laws.
• Customer ignores setup instructions.
• Customer fails to report the issue within the warranty period.
• Customer refuses to provide reasonable evidence of the issue.
• Customer causes account restriction through misuse.
• Customer uses an unsupported region, device, browser, app, or setup when the product page did not promise support.
• Customer contacts a third-party platform in a way that creates account risk.

17. Difference Between Warranty, Refund, and Delivery

Primingo separates delivery, warranty, and refund rules to keep customer support clear.

18. Related Policies

Warranty decisions may depend on delivery status, refund eligibility, product-specific rules, and customer usage. Please also read:

• Delivery Policy
• Refund Policy
• Terms and Conditions
• Contact Support